At Floral Egypt, we are committed to delivering your artificial trees, flowers, bouquets, vases, and sculptures with care and efficiency. This Shipping Policy explains how we process, handle, and deliver all orders placed through our website.
1. Order Processing
All orders are processed within 2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the following business day.
You will receive confirmation by email or WhatsApp once your order has been dispatched.
2. Shipping Methods & Delivery Timeframes
We partner with trusted logistics providers to ensure reliable delivery across Egypt.
Standard Shipping (Nationwide): Delivery within 5 business days.
Express Shipping (Available in Cairo and Alexandria): Delivery within 2 business days.
Custom / Bulk Orders: Delivery timelines will be confirmed individually, depending on the complexity of the order and stock availability.
Please note: Delivery times are estimates and may vary due to location, courier capacity, or unforeseen circumstances.
3. Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and method.
Free shipping applies to orders above EGP 2,000.
Large items (such as artificial trees or sculptures) may incur special handling fees, which will be clearly communicated before you confirm your order.
4. Delivery Areas
Floral Egypt delivers exclusively within Egypt.
Deliveries are available to all major cities.
Remote or rural areas may require additional time or fees.
At this time, we do not offer international shipping.
5. Order Tracking
Once your order has shipped, you will receive a tracking number by email or WhatsApp.
You can track your order status directly through our courier partner’s platform.
6. Failed Deliveries & Address Accuracy
Customers are responsible for providing accurate shipping details at checkout.
If a delivery fails due to an incorrect or incomplete address, additional delivery charges may apply.
If the courier is unable to deliver after repeated attempts, your order may be returned to us, and re-shipping costs will be your responsibility.
7. Damaged or Missing Items
We take great care in packaging our products, especially fragile vases and large sculptures.
We recommend that customers inspect items upon delivery.
If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery.
To process your claim quickly, we may request photographs of the product and packaging.
Replacement or refund options will be provided based on our Return & Refund Policy.
8. Custom Orders & Special Requests
Custom-made artificial arrangements, large-scale installations, and bulk orders may have extended processing and delivery times.
Our team will confirm expected delivery dates before finalizing your order.
9. Delays Beyond Our Control
Floral Egypt is not responsible for delays caused by factors beyond our control, including but not limited to:
Courier service interruptions
Weather conditions
Public holidays or strikes
Government restrictions or force majeure events
We will always keep you informed and work to minimize disruptions wherever possible.
10. Contact Us
For questions about shipping or assistance with an existing order, please contact us:
Floral Egypt
Email: support@floralegypt.com
Phone: +20 111 980 8153
Address: 5 Ibrahim Al Orabi st. El Nozha
Your satisfaction is our priority. Floral Egypt strives to ensure that every product arrives on time, in perfect condition, and ready to elevate your space.