Welcome to Floral Egypt. These Terms and Conditions govern your use of our website, services, and products. By accessing or purchasing from our website, you agree to comply with these Terms. Please read them carefully before using our services.
1. Definitions
“Company,” “we,” “us,” or “our” refers to Floral Egypt.
“Website” refers to www.floralegypt.com
“Customer,” “you,” or “your” refers to any person accessing our website or purchasing products.
“Products” refers to all artificial trees, flowers, bouquets, vases, sculptures, and related decorative items offered by Floral Egypt.
2. Eligibility
To use our website or purchase products, you must:
Be at least 18 years old, or have the consent of a legal guardian.
Provide accurate, complete, and current information when placing an order.
3. Products and Services
All products displayed on our website are artificial decorative items designed for long-lasting use.
Product images are for illustrative purposes; slight variations in color, size, or texture may occur due to screen settings or hand-finishing.
Custom design requests are available and will be agreed upon separately through written communication.
4. Orders and Payments
By placing an order, you agree to purchase the selected products at the listed price.
Payment Method: Floral Egypt currently accepts Pay on Delivery only. You agree to pay the full amount in cash upon delivery of the products.
Orders are considered confirmed once you complete the checkout process on our website.
Floral Egypt reserves the right to cancel or refuse any order in cases of stock unavailability, incorrect pricing, or suspected fraudulent activity.
5. Shipping and Delivery
Delivery timelines are provided at checkout and may vary based on location.
We are not liable for delays caused by events beyond our control, including courier delays, strikes, or natural events.
Risk of loss or damage passes to you upon delivery of the products.
6. Returns and Refunds
Returns are accepted within 14 days of delivery if the product is unused, undamaged, and in its original packaging.
Custom-made products are non-refundable and non-returnable.
Refunds (if applicable) will be issued in cash or by bank transfer after inspection and approval.
Delivery fees are non-refundable unless the return is due to our error.
7. User Accounts
Customers may create an account to track orders, save preferences, and submit custom design requests.
You are responsible for maintaining the confidentiality of your account credentials.
Any activity under your account will be deemed authorized by you.
8. Intellectual Property
All content on the website, including text, graphics, product photos, logos, blog posts, and designs is the intellectual property of Floral Egypt or its licensors.
You may not copy, reproduce, modify, distribute, or use any content without prior written consent.
9. Promotions and Discounts
From time to time, we may display promotional banners, countdown timers, or discount codes.
Offers are valid only for the duration specified and cannot be combined with other discounts unless explicitly stated.
10. Limitation of Liability
Floral Egypt shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Our liability, whether in contract or tort, shall not exceed the amount paid for the product in question.
11. Indemnification
You agree to indemnify and hold harmless Floral Egypt, its employees, partners, and affiliates from any claims, damages, or losses arising from your misuse of the website, breach of these Terms, or violation of applicable laws.
12. Privacy and Data Protection
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it carefully.
13. Third-Party Links
Our website may contain links to third-party websites (such as couriers or social media). We are not responsible for the content, security, or practices of such websites.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be subject to the exclusive jurisdiction of the courts of Cairo, Egypt.
15. Amendments
Floral Egypt reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting to this page, with the updated “Effective Date.”
16. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Floral Egypt
Email: support@floralegypt.com
Phone: +20 111 980 8153
Address: 5 Ibrahim Al Orabi st. El Nozha
Your trust matters to us. By choosing Floral Egypt, you agree to these Terms and Conditions and confirm your understanding of how we operate.