At Floral Egypt, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our services, or purchase our products. By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect different types of information to provide you with the best shopping and browsing experience:
Personal Information: Name, email address, phone number, billing address, shipping address, and payment details provided during account creation, checkout, or inquiries.
Order & Transaction Data: Records of purchases, payment confirmations, and delivery information.
Technical Data: IP address, browser type, operating system, device type, referral source, and browsing patterns through cookies and analytics tools.
Communication Data: Information from emails, chat, WhatsApp messages, or customer service interactions.
Custom Requests: Any details you provide when requesting bespoke floral or design arrangements.
2. How We Use Your Information
We process your information to:
Fulfill and deliver orders securely and efficiently.
Personalize your shopping experience and product recommendations.
Provide customer service and respond to inquiries.
Send transactional emails, promotions, or newsletters (only if you have opted in).
Improve website performance, security, and usability.
Comply with legal, financial, and regulatory requirements.
3. Sharing of Information
We respect your privacy. Your data is never sold to third parties. We may share your information only in the following limited circumstances:
Service Providers: With trusted third parties (e.g., payment processors, shipping companies, IT service providers) who help us operate our business.
Legal Obligations: If required by law, court order, or government regulation.
Business Transfers: In case of a merger, acquisition, or restructuring, customer data may be transferred as part of the business assets.
All third parties are contractually obligated to protect your information and use it only for the services they provide on our behalf.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Enhance functionality and improve user experience.
Remember login details and shopping cart preferences.
Measure website performance through analytics.
Deliver relevant promotional campaigns.
You may disable cookies through your browser settings, though some features of the site may not function properly.
5. Data Security
We implement robust technical, administrative, and physical safeguards to protect your personal information against loss, misuse, or unauthorized access. Measures include:
Secure Socket Layer (SSL) encryption for transactions.
Restricted access to personal data by authorized personnel only.
Regular monitoring and testing of systems for vulnerabilities.
6. Your Rights
As a customer of Floral Egypt, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal obligations.
Opt-Out: Unsubscribe from marketing emails or SMS messages at any time.
Objection: Object to certain types of data processing, such as direct marketing.
To exercise your rights, please contact us at support@floralegypt.com
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Once no longer needed, your data will be securely deleted or anonymized.
8. Third-Party Links
Our website may include links to third-party websites (such as payment gateways or external blogs). We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their privacy policies before providing personal data.
9. International Data Transfers
As we may use third-party service providers located outside Egypt, your data could be transferred internationally. In such cases, we ensure that appropriate safeguards (such as contractual protections) are in place to protect your data.
10. Children’s Privacy
Floral Egypt does not knowingly collect or process personal information from individuals under the age of 18. If we discover that we have inadvertently collected such data, we will delete it immediately.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, or legal requirements. Updates will be posted on this page.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Floral Egypt
Email: support@floralegypt.com
Phone: +20 111 980 8153
Address: 5 Ibrahim Al Orabi st. El Nozha
Your privacy matters. At Floral Egypt, we are committed to treating your personal data with transparency, integrity, and the highest standards of protection.